TY  - BOOK
AU  - Fitzsimmons,James A
AU  - Fitzsimmons,Mona J.
TI  - Service management : operations, strategy, information technology
SN  - 9780071289276 /
AV  - HD9980.5 F549 S4 2011
PY  - 2011///
CY  - Boston
PB  - McGraw-Hill
KW  - Service industries
KW  - Management
ER  -