TY - BOOK AU - Katz,Bill TI - New Technologies and Reference Services SN - 0798901180 / AV - Z711 N532 2000 PY - 2000/// CY - New York PB - The Haworth Information Press KW - Reference services (Libraries) KW - United States KW - Multimedia library services KW - Academic libraries KW - Reference services KW - Electronic reference services (Libraries) KW - Libraries KW - Special collections KW - Electronic reference sources ER -