TY  - BOOK
AU  - Taneja,Nawal K
TI  - Looking beyond the runway : airlines innovating with best practices while facing realities
SN  - 9781409400998 /
AV  - HE9776 T164 L5 2010
PY  - 2010///
CY  - Burlington, VT
PB  - Ashgate Pub. Company
KW  - Airlines
KW  - Automobile industry and trade
KW  - Aeronautics, Commercial
KW  - Consumer satisfaction
KW  - Customer services
ER  -