Tiwana, Amrit. <br/><br/>
The Essential Guide to Knowledge Management : E-Business and CRM Applications / 
Amrit Tiwana 
 - Upper Saddle River, NJ :  Prentice-Hall,  2001 
 - 315 p :  ill 
<br/><br/><label>ISBN: </label>013032005 /  2,291 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Knowledge management.<br/>Electronic commerce.<br/>Customer relations.
<br/><br/><label>LC Class. No.: </label>HD30.2  / T623 E8 2001