TY  - BOOK
AU  - Tiwana,Amrit
TI  - The Essential Guide to Knowledge Management : E-Business and CRM Applications
SN  - 013032005 /
AV  - HD30.2 T623 E8 2001
PY  - 2001///
CY  - Upper Saddle River, NJ
PB  - Prentice-Hall
KW  - Knowledge management
KW  - Electronic commerce
KW  - Customer relations
ER  -