TY  - BOOK
AU  - Noe,Francis P.
AU  - Uysal,Muzaffer
AU  - Magnini,Vincent P
TI  - Tourist customer service satisfaction: an encounter approach 
SN  - 9780415578042 /
AV  - G155.A1 N763 T6 2010
PY  - 2010///
CY  - New York
PB  - Routledge
KW  - Tourism
KW  - Management
KW  - Hospitality industry
ER  -