Service management :  the new paradigm in retailing 

 - New York :  Springer,  2012 
 - 315 p :  ill 
<br/><br/><label>ISBN: </label>9781461415534  /  4,500.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Retail trade--Management.<br/>Customer services
<br/><br/><label>LC Class. No.: </label>HF5429  / S491 2012