00448nam a2200157 a 4500001001400000003000400014008004100018020003100059050002200090245005600112260003200168300001700200650003000217650002200247700002100269vtls000097586MTX140220c1997    usaa          001   eng d  a9781461415534  /c4,500.0000aHF5429bS491 201210aService management :bthe new paradigm in retailing  aNew York :bSpringer,c2012  a315 p :bill 0aRetail tradexManagement. 0aCustomer services1 aKandampully, Jay