TY  - BOOK
AU  - Evans,James R.
TI  - Quality and performance excellence: management, organization, and strategy 
SN  - 9781133955924 /
AV  - HD62.15 E92 Q3 2014
PY  - 2014///
CY  - Mason, OH
PB  - South-Western Cengage Learning
KW  - Total quality management
ER  -