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  <titleInfo>
    <title>Service Quality: A Measurement Tool for improving Quality in Engineering Educati</title>
  </titleInfo>
  <name type="personal">
    <namePart>Natha Raja, M. Palani</namePart>
    <role>
      <roleTerm authority="marcrelator" type="text">creator</roleTerm>
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  <name type="personal">
    <namePart>Kumar,Ashwani</namePart>
  </name>
  <typeOfResource>text</typeOfResource>
  <originInfo>
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    <place>
      <placeTerm type="text">Germany</placeTerm>
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    <publisher>LAP Lambert Academic Publishing</publisher>
    <dateIssued>2011</dateIssued>
    <issuance>monographic</issuance>
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  <language>
    <languageTerm authority="iso639-2b" type="code">eng</languageTerm>
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  <physicalDescription>
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    <extent>208 p. : ill</extent>
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  <note type="statement of responsibility">M. Palani Natha Raja, Ashwani Kumar</note>
  <subject authority="lcsh">
    <topic>Education &amp; Teaching</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Quality control</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Technology &amp; Engineering</topic>
    <topic>Quality Control</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Service Quality management</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Education system</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Quality assurance</topic>
    <topic>Standard</topic>
  </subject>
  <classification authority="lcc">TS156 N274 S4 2011</classification>
  <identifier type="isbn">9783844388046 /</identifier>
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