TY - BOOK AU - Natha Raja,M.Palani AU - Kumar,Ashwani TI - Service Quality: A Measurement Tool for improving Quality in Engineering Educati SN - 9783844388046 / AV - TS156 N274 S4 2011 PY - 2011/// CY - Germany PB - LAP Lambert Academic Publishing KW - Education & Teaching KW - Quality control KW - Technology & Engineering KW - Quality Control KW - Service Quality management KW - Education system KW - Quality assurance KW - Standard ER -