Monroe, Calvin <br/><br/>
Challenging in Delivering Quality Services: Balancing Customer Expectations and Perceptions in Airline Industry / 
Calvin Monroe 
 - Herausgeber :  GRIN Verlag GmbH,  2012 
 - 54 p. :  ill 
<br/><br/><label>ISBN: </label>9783656605331 /  1,625.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Airline--management<br/>Airline--economic aspects<br/>Airline--customer service
<br/><br/><label>LC Class. No.: </label>HE9761  / M753 C4 2012