00826nam a2200229 a 4500 vtls000104781 MTX 160613 2012 gw a 000 0 eng d 9783656605331 / 1,625.00 201606140925 cat7 201606131402 cat6 201606131401 cat6 HE9761 M753 C4 2012 TR000 TR003 Monroe, Calvin 122110 Challenging in Delivering Quality Services: Balancing Customer Expectations and Perceptions in Airline Industry / Calvin Monroe Herausgeber : GRIN Verlag GmbH, 2012 54 p. : ill Airline management 122111 Airline economic aspects 122112 Airline customer service 122113 GBT 79690 79690 2018-03-13 00:00:00 0 HE9761 M753 C4 2012 1000326301 1 2018-03-13 GBT 0 0 0 0 HH HH GEN 2018-03-13 1625.00