TY  - BOOK
AU  - Monroe,Calvin
TI  - Challenging in Delivering Quality Services: Balancing Customer Expectations and Perceptions in Airline Industry
SN  - 9783656605331 /
AV  - HE9761 M753 C4 2012
PY  - 2012///
CY  - Herausgeber
PB  - GRIN Verlag GmbH
KW  - Airline
KW  - management
KW  - economic aspects
KW  - customer service
ER  -