TY - BOOK AU - Mekawy, Moustafa TI - Managing Tourist Service Quality in the Airline Industry SN - 9783639285253 / AV - HE97 M516 M3 2009 PY - 2009/// CY - a Burlington, VT PB - Vdm Verlag KW - Airline KW - management KW - Hospitality industry KW - Management KW - Tourism ER -