TY  - BOOK
AU  - Oakland,John S.
TI  - Total Quality Management : The route to improving performance
SN  - 0750609931
AV  - TS156 O24 T7 1995
PY  - 1995///
CY  - Oxford
PB  - Butterworth-Heinemann
KW  - Quality control
KW  - Production management
KW  - Total quality management
KW  - Quality assurance
ER  -