00527nam a2200181 a 4500001001400000003000400014008004100018020001500059050001500074100002100089245004900110260004900159300001900208650002100227650004400248650002300292650003000315vtls000000923MTX890317s1989    enka     b    00110 eng    a089397348300aTS156bO241 aOakland, John S.10aTotal quality management /cJohn S. Oakland.  aOxford :bHeinemann Professional Pub,c1989.  a316 p. :bill. 0aQuality control. 0aProduction managementxQuality control. 0aQuality assurance. 0aTotal quality management.