Colley, John L. <br/><br/>
Case Studies in Service Operation / 
John L. Colley 
 - Boston :  Buxbury Press,  1996 
 - 567 p :  ill 
<br/><br/><label>ISBN: </label>0534511260 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service Industries--Management--Case Studies.<br/>Customer Services--Management--Case Studies.
<br/><br/><label>LC Class. No.: </label>HD9980.5  / C647 C3 1996