TY  - BOOK
AU  - Colley,John L.
TI  - Case Studies in Service Operation
SN  - 0534511260
AV  - HD9980.5 C647 C3 1996
PY  - 1996///
CY  - Boston
PB  - Buxbury Press
KW  - Service Industries
KW  - Management
KW  - Case Studies
KW  - Customer Services
ER  -