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Case Studies in Service Operation / John L. Colley by
Material type:  Text; Format:
print
Publication details: Boston : Buxbury Press, 1996
Availability: Items available for loan: วิทยาเขตสุพรรณบุรี (1)Call number: HD9980.5 C647 C3 1996.
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Handbook of services marketing & management by
Material type: Text; Format:
print
Publication details: Thousand Oaks : SAGE Publications, 2000
Availability: Items available for loan: วิทยาเขตสุพรรณบุรี (1)Call number: HD9980.5 H236 2000.
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Managing the Guest Experience in Hospitality / Ropert C. Heaton, Cherrill P. Heaton by
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Albany, NY : Delmar/Thomson Learning, 2000
Availability: Items available for loan: MATRIX Library (1)Call number: TX911.3.C8 F699 M3 2000. ศูนย์วิทยาศาสตร์ (1)Call number: TX911.3.C8 F699 M3 2000. ศูนย์หัวหิน (2)Call number: TX911.3.C8 F699 M3 2000, ...
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Achieving Excellence in Guest Service / Josephine Ive by
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Melbourne, Vic : Hospitality Press, 2000
Availability: Items available for loan: MATRIX Library (2)Call number: TX911.5 I94 A2 2000, ...
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Branded customer service : the new competitive edge / Janelle Barlow by
Edition: 1st ed
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Sanfrancisco : Berrett-Koehler Publishers, 2004
Availability: Items available for loan: วิทยาเขตสุพรรณบุรี (1)Call number: HF5415.5 B261 B7 2001.
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Customer service : skills for success / Robert W. Lucas by
Edition: 4th ed
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Boston : McGraw-Hill, 2009
Availability: Items available for loan: วิทยาเขตสุพรรณบุรี (1)Call number: HF5415.5 L83 C3 2009.
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Service management : the new paradigm in retailing by
Material type: Text; Format:
print
Publication details: New York : Springer, 2012
Availability: Items available for loan: วิทยาเขตสุพรรณบุรี (1)Call number: HF5429 S491 2012.
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Developing a market orientation / Rohit Deshpandé, editor. by
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Thousand Oaks, Calif. : Sage Publications, 1999
Availability: Items available for loan: MATRIX Library (1)Call number: HF5415.2 D497 1999.
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