| 000 | 00643cam a2200193 i 4500 | ||
|---|---|---|---|
| 008 | 140123s2010 caua b 001 0 eng | ||
| 020 | _a9780313386022 | ||
| 040 | _aSDU | ||
| 050 | 0 | 0 |
_aHF5415.5 _bP984 A 2010 |
| 100 | 1 |
_aPupo, Raul _9201503 |
|
| 245 | 0 | 0 |
_aAmerica's service meltdown : _brestoring service excellence in the age of the customer / _cRaul Pupo |
| 260 |
_aSanta Barbara, Calif. : _bPraeger/ABC-CLIO, _c2010 |
||
| 300 |
_a167 p. : _bill |
||
| 505 | 0 | _aHKBU Library | |
| 650 | 0 |
_aCustomer services _zUnited States _9201504 |
|
| 650 | 0 |
_aCustomer relations _zUnited States _9201505 |
|
| 900 | _a = C.1 SDU | ||
| 942 |
_cGBE _2lcc |
||
| 999 |
_c106145 _d106145 |
||