| 000 | 00720nam a2200229 i 4500 | ||
|---|---|---|---|
| 008 | 161129s2009 nyu ob 000 0 eng d | ||
| 020 | _a0814413331 | ||
| 020 | _a081441334X | ||
| 020 | _a9780814413333 | ||
| 040 | _aSDU | ||
| 050 | 0 | 0 |
_aHF5415.5 _bG646 S 2009 |
| 100 | 1 |
_aGoodman, John A. _9155688 |
|
| 245 | 1 | 0 |
_aStrategic Customer Service _bManaging the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits / _cJohn A. Goodman. |
| 260 |
_aNew York : _bAMACOM, _c2009. |
||
| 300 |
_a256 p. : _bill. |
||
| 505 | 0 | _aHKBU Library | |
| 520 | 3 | _a | |
| 650 | 0 | _aCustomer services | |
| 650 | 0 |
_aCustomer relations _xManagement |
|
| 900 | _a = C.1 SDU | ||
| 942 |
_cGBE _2lcc |
||
| 999 |
_c106166 _d106166 |
||