| 000 | 00572nam a22001817a 4500 | ||
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| 008 | 250806b2003 xxua|||| |||| 00| 0 eng d | ||
| 020 | _a9780566085956 | ||
| 050 | 0 | 0 |
_aHF5415.335 _bH553 2003 |
| 245 | 0 | 0 |
_aHow to measure customer satisfaction _b/ _cNigel Hill, John Brierley, and Rob MacDougall. |
| 250 | _a2nd ed. | ||
| 260 |
_aAldershot : _bGower, _c2003. |
||
| 300 |
_a151 p. : _bill. |
||
| 650 | 0 |
_aConsumer satisfaction _xEvaluation _9201716 |
|
| 700 | 1 |
_aBrierley, John _9201717 |
|
| 700 | 1 |
_aMacDougall, Rob. _9201718 |
|
| 900 | _a= C.1 SDU | ||
| 942 |
_2lcc _cGBE |
||
| 999 |
_c106237 _d106237 |
||