| 000 | 00788 am a2200229 4500 | ||
|---|---|---|---|
| 001 | vtls000015099 | ||
| 003 | MTX | ||
| 008 | 990114 1998 eng 00 eng | ||
| 020 | _a087389362x | ||
| 039 | 9 |
_a201506301017 _bcat1 _c201311071622 _dVLOAD _c201311071551 _dVLOAD _c201008281207 _dVLOAD _y200206121354 _zload |
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| 050 | 0 | 0 |
_aHF5415.335 _bH39 M4 1998 |
| 093 | _aMG010 | ||
| 100 | 1 |
_aHayes, Bob E. _925613 |
|
| 245 | 1 | 0 |
_aMeasuring Customer Satisfaction : Survey Design, Use, and Statistical Analysis Methods / _cBob E. Hayes |
| 250 | _a2 nd ed. | ||
| 260 |
_aMilwaukee : _bAmerican Sociey for Quality, _c1998 |
||
| 300 |
_a278 p : _bill |
||
| 650 | 0 |
_aConsumer satisfaction _xStatisticl methods. _925614 |
|
| 650 | 0 |
_aQuestionnaires. _925615 |
|
| 942 | _cGBE | ||
| 999 |
_c11075 _d11075 |
||