| 000 | 00766nam a2200217 a 4500 | ||
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| 001 | vtls000023252 | ||
| 003 | MTX | ||
| 008 | 000713s1998 nyua 001 0 eng | ||
| 020 | _a0471255424 | ||
| 039 | 9 |
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| 050 | 0 | 0 |
_aHF5415.5 _bB432 A3 1998 |
| 093 | _aMG010 | ||
| 100 | 1 |
_aBecker, Hal. _935211 |
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| 245 | 1 | 0 |
_aAt Your Service : Calamities, Catastrophes, and Other Curionsities of Customer Service / _cHal Becker |
| 260 |
_aNew York : _bJohn Wiley & Sons, _c1998 |
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| 300 |
_a258 p. : _bill. |
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_aCustomer service. _96137 |
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| 650 | 0 |
_aCustomer relations. _96141 |
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| 942 | _cGBT | ||
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_c17954 _d17954 |
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