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| 008 | 030221s2000 caua b 001 eng | ||
| 010 | _a99-006902 | ||
| 020 | _a0761916113 (acid-free paper) | ||
| 020 | _a0761916121 (pbk. : acid-free paper) | ||
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| 245 | 1 | 0 | _aHandbook of services marketing & management |
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_aCustomer services _xMarketing. _947372 |
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