| 000 | 00720nam a2200217 a 4500 | ||
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| 001 | vtls000000328 | ||
| 003 | MTX | ||
| 008 | 900709s1991 enka b 00110 eng | ||
| 020 | _a0471928852 | ||
| 039 | 9 |
_a201507201059 _bcat3 _c201311070722 _dVLOAD _c201105091714 _dVLOAD _c201008280818 _dVLOAD _y200206121342 _zload |
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| 050 | 0 | 0 |
_aHD9980.5 _bN67 1991 |
| 093 | _aMG001 MG006 MG010 | ||
| 100 | 1 |
_aNormann, Richard, 1943- _96106 |
|
| 245 | 1 | 0 |
_aService management : Strategy and leadership in service business / _cRichard Normann. |
| 250 | _a2nd ed. | ||
| 260 |
_aNew York : _bJohn Wiley & Sons, _c1991 |
||
| 300 |
_a185 p. : _bill. |
||
| 650 | 0 |
_aService industries _xManagement. _96107 |
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| 942 | _cGBE | ||
| 999 |
_c321 _d321 |
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