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| 001 | vtls000081871 | ||
| 003 | MTX | ||
| 008 | 100930 2009 xxk 000 0 eng d | ||
| 020 | _a9780071277501 | ||
| 039 | 9 |
_a201506301024 _bcat1 _c201311072259 _dVLOAD _c201009300948 _dcat3 _y201009300948 _zcat3 |
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_aHF5415.5 _bL83 C3 2009 |
| 093 | _aMG010 | ||
| 100 | 1 |
_aLucas, Robert W _987187 |
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| 245 | 1 | 0 |
_aCustomer service : skills for success / _cRobert W. Lucas |
| 250 | _a4th ed | ||
| 260 |
_aBoston : _bMcGraw-Hill, _c2009 |
||
| 300 | _a294 p | ||
| 650 | 0 |
_aCustomer services _958760 |
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