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008 110429 2011 000 0 eng d
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050 0 0 _aHD9980.5
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093 _aMG001 SC004
100 1 _aFitzsimmons, James A
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245 1 0 _aService management : operations, strategy, information technology /
_cJames A. Fitzsimmons, Mona J. Fitzsimmons
250 _a7th ed
260 _aBoston :
_bMcGraw-Hill,
_c2011
300 _a541p. :
_bill
650 0 _aService industries
_xManagement
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700 1 _aFitzsimmons, Mona J.
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942 _cGBE
999 _c62555
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