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008 110613 2010 xxk 000 0 eng d
020 _a9781409400998 /
_c2,120.00
039 9 _a201507201403
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050 0 0 _aHE9776
_bT164 L5 2010
093 _aTR003
100 1 _aTaneja, Nawal K
_993718
245 1 0 _aLooking beyond the runway : airlines innovating with best practices while facing realities /
_cNawal K. Taneja
260 _aBurlington, VT :
_bAshgate Pub. Company,
_c2010
300 _a267 p. :
_bill
650 0 _aAirlines
_949700
650 0 _aAutomobile industry and trade
_993719
650 0 _aAeronautics, Commercial
_949704
650 0 _aConsumer satisfaction
_9151056
650 0 _aAirlines
_xCustomer services
_993720
942 _cGBT
999 _c63076
_d63076