| 000 | 00826nam a2200229 a 4500 | ||
|---|---|---|---|
| 001 | vtls000104781 | ||
| 003 | MTX | ||
| 008 | 160613 2012 gw a 000 0 eng d | ||
| 020 |
_a9783656605331 / _c1,625.00 |
||
| 039 | 9 |
_a201606140925 _bcat7 _c201606131402 _dcat6 _y201606131401 _zcat6 |
|
| 050 | 0 | 0 |
_aHE9761 _bM753 C4 2012 |
| 093 | _aTR000 TR003 | ||
| 100 | 1 |
_aMonroe, Calvin _9122110 |
|
| 245 | 1 | 0 |
_aChallenging in Delivering Quality Services: Balancing Customer Expectations and Perceptions in Airline Industry / _cCalvin Monroe |
| 260 |
_aHerausgeber : _bGRIN Verlag GmbH, _c2012 |
||
| 300 |
_a54 p. : _bill |
||
| 650 | 0 |
_aAirline _xmanagement _9122111 |
|
| 650 | 0 |
_aAirline _xeconomic aspects _9122112 |
|
| 650 | 0 |
_aAirline _xcustomer service _9122113 |
|
| 942 | _cGBT | ||
| 999 |
_c79690 _d79690 |
||