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America's service meltdown : | restoring service excellence in the age of the customer /

Pupo, Raul

America's service meltdown : restoring service excellence in the age of the customer / Raul Pupo - Santa Barbara, Calif. : Praeger/ABC-CLIO, 2010 - 167 p. : ill

HKBU Library

ISBN: 9780313386022

Subjects--Topical Terms:
Customer services--United States
Customer relations--United States

LC Class. No.: HF5415.5 / P984 A 2010

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America's service meltdown : | restoring service excellence in the age of the customer /

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