AI SearchAmerica's service meltdown : | restoring service excellence in the age of the customer / (Record no. 106145)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 00643cam a2200193 i 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 140123s2010 caua b 001 0 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780313386022 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | SDU |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.5 |
| Item number | P984 A 2010 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Pupo, Raul |
| 245 00 - TITLE STATEMENT | |
| Title | America's service meltdown : |
| Remainder of title | restoring service excellence in the age of the customer / |
| Statement of responsibility, etc. | Raul Pupo |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Santa Barbara, Calif. : |
| Name of publisher, distributor, etc. | Praeger/ABC-CLIO, |
| Date of publication, distribution, etc. | 2010 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 167 p. : |
| Other physical details | ill |
| 505 0# - Formatted Contents Note | |
| Formatted contents note | HKBU Library |
| 650 #0 - SUBJECT | |
| Topical term | Customer services |
| Geographic subdivision | United States |
| 650 #0 - SUBJECT | |
| Topical term | Customer relations |
| Geographic subdivision | United States |
| 900 ## - Accession Number | |
| Accession Number | = C.1 SDU |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | English Books |
| Source of classification or shelving scheme | Library of Congress Classification |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| -- | 201503 |
| 650 #0 - SUBJECT | |
| -- | 201504 |
| 650 #0 - SUBJECT | |
| -- | 201505 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Total Checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Available for Loans | General Books | MATRIX Library | MATRIX Library | General Eng/FL.3 | 04/08/2025 | Donation | HF5415.5 P984 A 2010 | 1000365736 | 04/08/2025 | C.1 | 04/08/2025 | English Books |