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How to measure customer satisfaction | /

How to measure customer satisfaction / Nigel Hill, John Brierley, and Rob MacDougall. - 2nd ed. - Aldershot : Gower, 2003. - 151 p. : ill.

ISBN: 9780566085956

Subjects--Topical Terms:
Consumer satisfaction--Evaluation

LC Class. No.: HF5415.335 / H553 2003

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