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Business Process Mapping : improving customer satisfaction /

Jacka, J. Mike

Business Process Mapping : improving customer satisfaction / J. Mike Jacka, Paulette J. Keller - New York : John Wiley & Sons, 2002 - 300p.

ISBN: 0471079774 / 2,345.00

Subjects--Topical Terms:
Consumer satisfaction
Cusumer relations
Reengineering (Management)

LC Class. No.: HF5415.335 / J121 B8 2002

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