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Turning lost customers into gold : and the art of achieving zero defections /

Cannie, Joan Koob.

Turning lost customers into gold : and the art of achieving zero defections / Joan Koob Cannie. - New York : AMACOM, 1994 - 131 p. : ill.

ISBN: 0814451101

Subjects--Topical Terms:
Consumer satisfaction.
Customer service.
Customer relations.

LC Class. No.: HF5415.5 / C363

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Turning lost customers into gold : and the art of achieving zero defections /

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