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Challenging in Delivering Quality Services: Balancing Customer Expectations and Perceptions in Airline Industry /

Monroe, Calvin

Challenging in Delivering Quality Services: Balancing Customer Expectations and Perceptions in Airline Industry / Calvin Monroe - Herausgeber : GRIN Verlag GmbH, 2012 - 54 p. : ill

ISBN: 9783656605331 / 1,625.00

Subjects--Topical Terms:
Airline--management
Airline--economic aspects
Airline--customer service

LC Class. No.: HE9761 / M753 C4 2012

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Challenging in Delivering Quality Services: Balancing Customer Expectations and Perceptions in Airline Industry /

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