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Customer relationship management : a global perspective / Gerhard Raab [and others]
Material type:
TextPublication details: Burlington, VT : Gower, 2008Description: 204 p. : illISBN: - 9780754671565
- HF5415.5 C987 2008
Contents:
HKBU Library
English Books
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English Books
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MATRIX Library General Eng/FL.3 | General Books | HF5415.5 C987 2008 (Browse shelf(Opens below)) | C.1 | Available | 1000365746 |
Total holds: 0
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| HF5415.5 จ398 2562 จิตวิทยาการบริการ : | Service psychology / | HF5415.5 B648 C 2004 CRM unplugged : | releasing CRM's strategic value / | HF5415.5 C524 O 2011 Open services innovation : | rethinking your business to grow and compete in a new era / | HF5415.5 C987 2008 Customer relationship management : | a global perspective / | HF5415.5 G646 S 2009 Strategic Customer Service | Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits / | HF5415.5 P984 A 2010 America's service meltdown : | restoring service excellence in the age of the customer / | HF5415.525 B987 C 2002 Customer loyalty programmes and clubs / |
HKBU Library
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