Strategic Customer Service Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits / John A. Goodman.

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TextPublication details: New York : AMACOM, 2009.Description: 256 p. : illISBN:

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HKBU Library

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English Books

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Holdings
Cover image	Item type	Current library	Home library	Collection	Shelving location	Call number	Materials specified	Vol info	URL	Copy number	Status	Notes	Date due	Barcode	Item holds	Item hold queue priority	Course reserves
	English Books	MATRIX Library General Eng/FL.3		General Books		HF5415.5 G646 S 2009 (Browse shelf(Opens below))				C.1	Available			1000365756

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