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America's service meltdown : restoring service excellence in the age of the customer / Raul Pupo
Material type:
TextPublication details: Santa Barbara, Calif. : Praeger/ABC-CLIO, 2010 Description: 167 p. : illISBN: - 9780313386022
- HF5415.5 P984 A 2010
Contents:
HKBU Library
English Books
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English Books
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MATRIX Library General Eng/FL.3 | General Books | HF5415.5 P984 A 2010 (Browse shelf(Opens below)) | C.1 | Available | 1000365736 |
Total holds: 0
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| HF5415.5 C524 O 2011 Open services innovation : | rethinking your business to grow and compete in a new era / | HF5415.5 C987 2008 Customer relationship management : | a global perspective / | HF5415.5 G646 S 2009 Strategic Customer Service | Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits / | HF5415.5 P984 A 2010 America's service meltdown : | restoring service excellence in the age of the customer / | HF5415.525 B987 C 2002 Customer loyalty programmes and clubs / | HF5415.55 H236 2009 Handbook of brand relationships | HF5415.55 L864 V 2014 Value-based marketing strategy : | pricing and costs for relationship marketing / |
HKBU Library
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